Terms and Conditions

Drinks.co.ke only delivers in Nairobi, Kenya.
Last updated 19th December 2017.

ORDERS

We won’t sell to anyone who isn’t at least 18 years old. By placing an order, you confirm that you are at least 18 years old.
We will not take payment until your order has been dispatched. When we do take payment and dispatch your order, the completion of the contract between us will take place.
Unless payment has been taken, we will not be bound to supply your order. We reserve the right to cancel it for any reason without notice.

DELIVERIES

Our deliveries are made by courier. When your order has been dispatched, you will receive an email to confirm that your order is on its way.
We will deliver to anywhere in Nairobi, Kenya.
We will attempt to deliver your order on the day specified when you place your order. However, we will not be liable to you for any delay in the delivery of your order.

PRICES AND PAYMENT

All prices include VAT.
We accept payment by MPesa, Visa, MasterCard and iPay.
Our website and processes are secure.

CANCELLATION AND RETURNS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot deliver to address provided.
  • A duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on +254 774 271 557 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.

If your order has already been dispatched, you may refuse to accept delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to return it to:

Drinks.co.ke
Lavington Mall
Ground Floor Terrace
Nairobi

If there is any damage to your order when it arrives, you should notify us as soon as possible. We will refund you the cost of the damaged items or arrange to send you a replacement.
Where applicable, refunds will be processed within 10 days.

YOUR PERSONAL INFORMATION

Your privacy is important to us. For more information, please see our Privacy Policy.

COPYRIGHT

Unless otherwise stated, all rights, including copyright, on the pages of the Drinks.co.ke website are owned and controlled for these purposes by Simple Alliance Limited.
In accessing the Drinks.co.ke website, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of Simple Alliance Limited.

GIFTS

All orders are available to send to another person as a gift. When you place an order as a gift, you confirm that the recipient is at least 18 years old. Note that we do not include any invoices within your order so don’t worry – your gift recipients will not see order details or pricing.

Confirm Your Age

 

Are you over 18?

Please confirm you are above the legal drinking age in your country